FIDATORQ CUSTOMER CARE
Shipping Policy
United States warehouse fulfillment, shipment timing, tracking, delays, and order changes.
Last updated: 26 October 2026
Service area and U.S. warehouse fulfillment
This storefront serves eligible delivery addresses in the United States. Products marked as available for U.S. fulfillment are dispatched from our United States warehouse. Available services, delivery estimates, applicable tax and final charges are shown during Shopify Checkout before payment is submitted.
Order acceptance and processing
Processing begins after payment authorization, inventory confirmation and fraud or address checks. An order confirmation acknowledges the request; acceptance occurs when fulfillment is confirmed. Weekends, public holidays, verification and product handling can affect dispatch timing.
Shipment promises and delays
We maintain a reasonable basis for the shipment date shown before purchase. If no shipment period is stated, we aim to ship within 30 days. If we cannot ship within the promised period, we will provide a revised date and the option to cancel for a prompt refund, and will request consent when required by applicable law.
Tracking, address changes and delivery
Tracking appears after Shopify receives carrier information. Contact support immediately if an address or order detail is wrong; changes are requests only and cannot be guaranteed after picking or fulfillment starts. Carrier delivery dates are estimates and may change because of destination, weather, holidays or operational disruption.
Damage, shortage or incorrect item
Inspect the parcel promptly. If reasonably possible, report visible damage, missing parts or an incorrect item within 48 hours and keep the product, packaging, shipping label, photos and relevant video. A later report does not waive rights that cannot lawfully be limited.
Questions
For help with an order or policy question, contact FIDATORQ customer care. Email support.