FIDATORQ CUSTOMER CARE
Returns & Refunds
Return and refund conditions for eligible United States orders.
Last updated: 26 October 2026
Return window
Eligible products may be requested for return within 30 calendar days after delivery, unless the product or order clearly states a different final-sale or return condition. A request is not approved until the return eligibility and instructions are confirmed.
Eligibility and exclusions
A change-of-mind return must be unused, uninstalled, complete and in resalable condition with original packaging, accessories and documents. Opened consumables, used or installed products, customized or special-order items, items damaged by misuse and products clearly marked final sale may be ineligible, subject to rights that cannot lawfully be excluded.
Return authorization
Contact support before sending a product back. We issue a unique RMA and the correct return address for the approved request. Do not send a return to a shipping-label address without an RMA.
Damage, defects, and fulfillment errors
Contact support promptly for transit damage, an apparent manufacturing defect, missing parts or an incorrect item. If reasonably possible, report visible delivery issues within 48 hours and provide the order number, SKU, packaging, shipping label, photos and relevant video. The 48-hour request does not remove non-waivable legal rights.
Return shipping
For an approved change-of-mind return, the customer is normally responsible for return shipping and safe packaging. For a confirmed defect, transit damage or fulfillment error, the approved instructions will state the available shipping arrangement. Keep proof of shipment until the return is completed.
Inspection and refunds
Approved refunds are initiated to the original payment method after the return is received and inspected. Original outbound shipping is refunded only when required by law or confirmed in the approval. Bank or payment-provider posting time is outside our control.
State and other mandatory rights
This voluntary return policy does not limit rights or remedies that cannot lawfully be excluded under applicable federal or state law. Those mandatory rights prevail if they conflict with this policy.
Questions
For help with an order or policy question, contact FIDATORQ customer care. Email support.