FIDATORQ CUSTOMER CARE
Returns & Refunds
The proposed customer return and refund process for United States orders.
Return window
Subject to final operational approval, eligible unused products in their original condition may be requested for return within 30 calendar days after delivery.
Return authorization
Contact support before sending a product back. We issue a unique RMA and the correct return address for the approved request. Do not send a return to a shipping-label address without an RMA.
Damage, defects, and fulfillment errors
Please report transit damage, an apparent manufacturing defect, or an incorrect item within 48 hours of delivery and include clear supporting photos or video.
Refund timing and return shipping
For an approved return, the refund is initiated after the return is received and inspected. Non-defect return shipping responsibility and any exception are confirmed during RMA approval.
Questions
For help with an order or policy question, contact FIDATORQ customer care.